Have any questions or concerns ? We’re always ready to help. Please submit your enquiries down the form below and our team will get back to you soon ♡
You may contact us by e-mail at firstname.lastname@example.org. The Luxetress Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
Frequently Asked Questions
Hair Extensions FAQ
What is clip on hair extension?
Clip on hair extensions is the easiest and safest way to get thick voluminous hair in minutes. Our hair extensions comes with the clips attached on them. This means that you can simply clip on the hair extension by yourself without any professional help. It is the perfect solution for those who are looking to get longer and thicker hair instantly, without the hassle, damaging your own hair or breaking your bank.
Synthetic or human hair?
Our hair extensions are Premium synthetic hair. They are thick and non-shiny which blends really well with our real hair.
Can I apply heat on Luxetress hair extensions?
Sure! Heat can be applied up to 160 degrees using straighteners on our Premium Synthetic hair extensions. However, these extensions are pre-styled and ready to wear so minimal heat is advised. We do not recommend using hairdryer on our hair extensions as this is likely to damage the fibres.
How long do your hair extensions last?
This depends from person to person and how well the hair extensions are treated. We recommend that you properly store your hair extensions back in our satin drawstring bag after use when you are not wearing them to maintain. Our premium synthetic hair extensions are better suited for occasional or weekend wear, with a typical lifespan of 3-4 months compared to 100% human hair, you can expect a greater longevity as they are made from different non-fibre material. (P.S. Don't worry dolls! We are bringing in our human hair extensions ASAP)
I don't know how to find my colour match! Can you help?
Of course! Our team are on hand to assist with colour matching daily. Just email or DM us on instagram along with a photo of your hair taken in natural daylight and we'll do the rest. We will try and give you the best match possible.
Will your hair extensions damage my hair?
Not at all honey! Clip-ons are safer and not damaging like other extensions. Some permanent hair extensions can cause damage due to the bonding, glueing and pulling on the hair. Clip-ons are the least damaging option as they are simply clipped into your hair like any regular hairclip. Additionally, since you are not sleeping with the extensions in or wearing them non-stop for a long period of time, this reduces the amount of pulling and stress on your hair = which results to healthier hair.
How to clip on the hair extensions?
1. Part and clip your hair horizontally across your head.
Does your premium synthetic hair extensions feel & look natural?
The monofibre used for our hair extensions have been carefully developed to look as natural as possible. With the look and feel of human hair, it is non-shiny compared to other synthetic hair extensions.
Can i wash the hair extensions?
Yes! but do not wash the hair extensions after every use. We recommend using shampoo and conditioner which do not contain any sulphates, parabens and silicones. Regular shampoo may damage the fibres. Use shampoo & conditioner that is made specifically for synthetic wigs/hair extensions.
How to avoid my hair extensions getting tangled?
Brush your hair extensions regularly please! Brush it before and after you put it on.
How long does my hair have to be to wear the hair extensions?
For Luxetress to blend naturally, We recommend that your hair to be at least 6-7 inches long. Which is about shoulder length. The reason for this is because if your hair is too short, the wefts may not be able to slip sturdily into the hair and the clips may show through your short hair.
How to brush your hair extensions?
Luxetress Hair extensions may tangle easily because of the synthetic fibre. We recommend to brush your hair extensions before and after use. Gently brush through your hair extensions starting from the bottom and all the way up. Use ANY kind of paddle brush.
Can i sleep with the hair extensions?
Nope. This could cause excessive tangling which can be damaging to the hair extensions.
What is the difference between synthetic hair and human hair extensions?
Hair extensions made from Human hair can be dyed a darker colour, styled with hot tools and washed frequently and treated just like your own.
Do you guys have a physical store?
Yes! Do drop by our studio to try on the hair extensions & get your right hair colour match by our team. All you need to do is book an appointment with us, no walk-ins! <3
Click here to book an appointment.
Can we try on the hair extensions before purchasing?
Sure hunn! Book an appointment with us to try on our hair extensions over at our studio. No walk-ins!