CUSTOMER CARE

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Copyright © 2017 LUXETRESS by WIRDA ELLIESA

Shipping Methods for Singapore:

Smart pac: SGD $3.80 (2-3 working days) Trackable 

Which Countries do we deliver to?

ALL THE COUNTRIES!

Estimated Delivery Time: 5-10 Working days. 

 

Notes:

  •  By truck to Malaysia.

  •  Delivery times are only estimates and may/ may not be the actual delivery standard experienced.

  • Any delay at the destination countries is beyond the control of Singapore Post. 

  • Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that. 

  • Packets, envelopes with enclosures, documents, etc are subjected to customs inspection and clearance

  • Please allow extra time for orders to be processed during holiday and promotional periods.

  • Please note when ordering internationally you may be required to pay customs charges.

 
Payments & Pricing

All amount are in SGD.

 
Return Policy

We are pleased to accommodate returns and exchanges for wrong hair colour shade within 7 days on all sets that have not been opened, worn, or tampered with. Please e-mail us at info@luxe-tress.com to initiate your return and we will be more than happy to assist you further.

 
Exchange Policy

We are pleased to accommodate returns and exchanges for wrong hair colour shade within 7 days on all sets that have not been opened, worn, or tampered with. Please e-mail us at info@luxe-tress.com to initiate your return and we will be more than happy to assist you further.